Product & Tech FAQs

What are the data requirements to get started?

• Product documentation: help articles, guides, blog posts, developer guides, community, etc.
• Customer inquiries: email, chat, webinar q&a, etc.
• [Optional] For a guided onboarding experience, we will co-create the onboarding experience with you, that includes a simple customer segmentation and the corresponding onboarding data for each segment.

How will Berry handle a large amount of traffic and what are the expectations for performance?

• Our products are built for enterprise customers, all of whom operate at a large scale and serve millions of their own customers. We offer a standard SLA with guaranteed uptime and performance.

How will Berry be integrated with our web app?

• Through a JavaScript SDK. Using the SDK, the client’s web app can boot, show, hide, or shut down the Berry chat widget.

What AI model provider(s) do you use to power the service?

• OpenAI
• Self-hosted Llama models